Frequently asked questions
Everything you need to know about cleaning with Shine&Go NZ. Can't find your answer? Get in touch.
Our services
What cleaning services do you offer?
We offer residential, deep, end of tenancy, post-construction / renovation and commercial cleaning across Auckland.
Which areas do you cover?
We clean homes and businesses across Auckland.
What is included in a regular home clean?
Your kitchen, bathrooms and laundry, bedrooms and living areas: benchtops, sink and cooktop surface, microwave inside and out, showers, toilets and mirrors, dusting of reachable surfaces, vacuuming and mopping, plus door handles and light switches disinfected. Extras such as oven, fridge or window cleaning can be added when you request your estimate.
Do you clean appliances like the oven and fridge?
Yes. Oven and fridge cleaning are add-ons you can select in your estimate request. The microwave is already cleaned inside and out as part of our regular kitchen clean.
Can you remove hard stains?
Yes, we offer shower glass water-spot removal as an add-on. We always clean to the best of our ability, but long-term build-up or etched glass may not fully lift.
Do you also provide disinfection?
Yes. Our Deep Cleaning covers every corner and is ideal for seasonal resets, move-ins or refreshing a property after an illness. In every regular clean we also disinfect door handles and light switches.
What is covered in a post-renovation clean?
We remove construction dust, debris and sealant residue after residential and commercial renovations, so the space is ready to use.
Booking and estimates
How can I request a free estimate?
Fill in the Free Estimate form on our website and we will get back to you. You can also call or WhatsApp us on 022 094 8938.
Do you clean outside office hours as well?
Yes, our schedule is flexible. We work Monday to Friday from 9am to 10pm and Saturday from 9am to 12pm, so we can arrange early-morning or evening cleans around your routine or business hours. We are closed on Sundays.
Is there a minimum booking?
Yes. All visits carry a 3-hour minimum.
What is your cancellation policy?
Please give us at least 48 hours’ notice if you need to change or cancel a visit. Later cancellations, or visits where we can’t access the property, may be charged.
Are your prices GST inclusive?
No. Our prices and estimates are shown + GST, which is added to the final total.
During the clean
I have pets. Can they stay at home during the clean?
Yes. Just let us know about any pets when we get in touch to arrange your clean, so we can prepare accordingly.
Do I need to be at home during the clean?
No. Once your booking is confirmed, we will agree on access details with you (for example a lockbox, door codes or building access) and clean securely while you are away.
Do I need to provide any cleaning products or equipment?
No. Our team brings its own equipment and cleaning products.
Do you speak other languages?
Yes, our team speaks English, Spanish and Portuguese.
Guarantee, insurance and privacy
What if I am not satisfied with the clean?
We offer a 24-hour workmanship guarantee. Let us know by email within 24 hours of the visit (with photos where possible) and we will re-clean any item within the agreed scope free of charge.
Are you insured?
Yes, Shine&Go NZ is fully insured.
How do you handle my personal data?
Any details you submit through our contact or estimate forms are handled securely, as described in our Privacy Policy.
Ready for a cleaner space? Tell us about your place and we will send you a free estimate.
Get a free estimate